How to manage POS sessions

How to manage POS sessions and cash

The Cash Register Balance workflow in POS guides you through each part of balancing and closing a register session. You will review payments received, check refunds, review liability transfers, balance payment totals, finalise the cash drawer, and close the session.

Before you begin

Make sure:

• You have Manager or Admin access, including permission to balance the cash register.
• You have selected the correct Current Location in POS.
• All sales, refunds, and cash movements for the session have been entered before you close the register.

Step 1 — Review payments received

1. Open POS.
2. Select the correct Current Location.
3. Select the Manage tab.
4. Open Cash Register Balance.
5. In Payment Received, review all payment allocations for the session.
6. Use the From and To filters if you need to narrow the list.
7. Check each completed sale, including the Date & Time, Client, Operator, Sale Type, Total, Payment, and Status.
8. If needed, select View to open the transaction details.
9. Select Next: Refund.

Step 2 — Review refunds

Use Refunds to review refunds issued during the current session before you balance the register.

1. Review the Refunds step.
2. Use the From and To filters if you need to narrow the list.
3. Check each refund, including the Date & Time, Client, Operator, Sale Type, Total, Payment, and Status.
4. If needed, select View to open the refund details.
5. Select Next: Liability Summary.

Step 3 — Review liability transfers

Use Liability Summary to review gift vouchers, loyalty points, and treatment packages redeemed during the session.

1. Review the Liability Transfers Summary.
2. Check the Type, Count, and Value columns for any redeemed gift vouchers, loyalty points, or treatment packages.
3. If there are no redemptions, POS shows that there are no liability transfers this session.
4. Select Next: Balance Register.

Step 4 — Balance the register

Use Balance Register to verify the amount received for each payment method.

1. In Balance Register, review the Payment Method tab.
2. For each payment method, compare Received, Refund, and Expected.
3. For cash, select Count cash and enter the counted cash amount.
4. For non-cash payment methods, enter the actual amount in the Actual field if required.
5. Add a Comment for any payment method that is unbalanced. POS requires a comment when there is a variance.
6. Select the Promotions tab if you need to review promotion totals.
7. Select Next: Finalise Cash Drawer.

Note : Use the currency calculator to keep track of your count.

What to do next

• Review your Daily Sales Report.

• Learn how to process a refund for past sessions.