---
title: "Fix common stock function issues"
url: "https://support.cosmesoft.app/en/article/fix-common-stock-function-issues"
language: "en"
last_updated: "2026-09-01T22:30:28.519Z"
---

# Fix common stock function issues

Use this guide to diagnose and fix problems related to purchase orders, stock transfers, and audits in Cosmesoft.

> If you're not sure how these processes work, start with **About Stock Functions**.  
> For setup steps, see **How to use stock functions**.

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## Problem 1 — Unable to receive a procurement order

**How you recognise it**

-   The order is missing from the **Manage** tab, or the **Receive** button is disabled.

**Most likely causes**

-   **Wrong filters** — You are filtering the **Manage** tab with filters that limit the display of your purchase, such as type, location, status, or dates.

-   **Incorrect Status** — The order is still in a **New** or **Draft** status and hasn't been "Ordered" yet.

-   **Already received** — The order has the **Received** status. The only available **action** is to **View,** which shows a purchase summary.

**How to fix it**

-   Ensure your filters in the **Manage** tab are broad enough to match the order.

-   If the order is **Received**, check your stock levels; the quantities should already be updated.

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## Problem 2 — Stock transfer quantities are incorrect

**How you recognise it**

-   After completing a transfer, the stock levels at the destination location didn't update as expected.

**Most likely causes**

-   **Transfer not saved**, **filled and/or received**— Transfers require three steps to update quantities: **Save and Transfer, Fill,** and **Receive**. Network errors during these steps may also interrupt the process.

-   **Warehouse Mode** — If moving from a warehouse, the stock might require a manual "Receive" step at the destination clinic.

**How to fix it**

-   Check the **Manage** tab for the transfer record. If it doesn't exist, the transfer was not recorded.

-   Verify the **Status** and **Actions** of the transfer. If the status is **New,** select **Fill** under the **Action** column to complete order fulfillment. If the status is **Filled**, the destination clinic still needs to **Receive** the Transfer under **Actions** to complete the transfer.

-   Refresh the page and re-enter the transfer if a network error occurred during the save.

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## Problem 3 — Audit stock values won't submit

**How you recognise it**

-   An error appears: "Failed to submit audit".

**Most likely causes**

-   **Simultaneous Edits** — Another staff member performed an adjustment or sale on the same products while you were auditing.

-   **Required Fields** — Products with discrepancies still require an item note.

**How to fix it**

-   Refresh the page and re-enter the values if a conflict occurred (simultaneous edit).

-   Enter all required **Item Notes.**

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## Problem 4 — Procurement order has the wrong supplier

**How to fix it**

-   In the **Manage** tab, locate the order.

-   Click the options menu and select **Cancel Order** (if it hasn't been received yet).

-   Create a new **Procurement Order** with the correct supplier and items.

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## Still not working?

If the issue persists, gather the following before contacting support:

-   The Reference # of the order or transfer.

-   The names of the Locations involved.

-   A screenshot of the error message or row in the Manage tab.

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