---
title: "Fix common product issues"
url: "https://support.cosmesoft.app/en/article/fix-common-product-issues"
language: "en"
last_updated: "2026-09-05T00:57:04.536Z"
---

# Fix common product issues

## Fix common product setup issues

Use this guide to troubleshoot problems with product visibility, incorrect pricing, and automated reorder alerts.

> If you are not sure how the inventory system works, start with **About Products.**

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## Problem 1 — Wholesale or Retail price is incorrect on reports

**How you recognise it**  
Your profit reports look wrong, or the price at checkout doesn't match your current promo.

**How to fix it**

-   Open the product and check the **Retail and Wholesale Price Settings**.

-   **Retail Price** — Ensure this matches your latest price list. Note that this price is usually 'Tax Inclusive'.

-   **Wholesale Price** — Ensure this represents the cost you pay to the supplier.

-   Click **Save** to update the system.

![image-20260503-042800.png](https://cdn-assets.productfruits.com/f690961d-e682-42ea-950d-b7ea8a26a57e)

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## Problem 2 — I'm not receiving low-stock alerts

**How you recognise it**  
Your shelves are empty but you didn't receive a notification from the system.

**How to fix it**

-   **Check Thresholds** — Open the product and ensure the **Minimum Quantity** is set higher than zero.

-   **Check Location Rules** — Navigate to **Settings** > **Locations** > **Stock Control tab**. Verify that **Stock Level Alerts** are enabled for that specific site.

-   **Check Recipient** — Confirm that the correct staff email address is listed in the 'Notify' field for that location.

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## Need More Help?

If your inventory quantities remain inconsistent after troubleshooting, your Clinic Manager or System Administrator can help perform a full [Stock Audit](https://support.cosmesoft.app/en/article/about-stock-levels).

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