---
title: "Fix common Contracts issues"
url: "https://support.cosmesoft.app/en/article/fix-common-contracts-issues"
language: "en"
last_updated: "2026-09-01T22:41:21.991Z"
---

# Fix common Contracts issues

## Fix common contract issues

Use this guide to diagnose and fix problems with contract activation, commission calculations, and settlements.

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## Problem 1 — Contract status remains as 'Draft' or 'Pending'

**How you recognise it**

-   The **Start** button is unavailable or the status doesn't update after clicking.

**How to fix it**

-   **Verify Commencement** — Ensure the **Commencement Date** has been reached.

-   **Check Signatures** — Confirm that all mandatory signature requirements have been recorded for all assigned parties.

-   **Mandatory Fields** — Ensure both parties have been correctly assigned and a **Commission Schedule** has been created.

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## Problem 2 — Commissions are missing from sales invoices

**How you recognise it**

-   A sale was processed, but the commission calculation did not appear on the invoice or settlement report.

**How to fix it**

-   **Check Schedule** — Open the contract and verify the service or product sold is specifically included in the active **Commission Fee Schedule**.

-   **Check Timing** — Ensure the sale occurred on or after the contract's **Commencement Date**.

-   **Assignment Check** — Verify that the staff member processing the sale is the same party linked to the contract.

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## Problem 3 — Settlements are not processing correctly

**How you recognise it**

-   The **Settlements** tab is empty or payouts haven't arrived in the recipient's account.

**How to fix it**

-   **Account Verification** — Ensure the recipient (staff or business) has a fully verified **Payment Account** linked in their profile.

-   **Frequency Settings** — Review the **Payout** tab to confirm the frequency (e.g., Monthly) and the scheduled day.

-   **Transaction Status** — Ensure the underlying sales in the POS have been fully finalised and not left as 'Open' carts.

![image-20260502-035739.png](https://cdn-assets.productfruits.com/4241b360-6fbb-400a-849c-767f2c5d415c)

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## Problem 4 — Cannot edit an active contract

**How you recognise it**

-   Commission rates or dates are locked and cannot be changed.

**How to fix it**

-   **Note:** Once active, certain financial terms are locked to maintain the integrity of historical reports.

-   **Solution:** Archive the current contract and create a **New Version** or a completely new agreement to reflect the updated terms.

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## Still not working?

If the issue persists, gather the following before contacting support:

-   The Contract ID or Name.

-   A specific Invoice ID where commission was expected.

-   A screenshot of the Commission Fee Schedule.

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