---
title: "Fix common business group issues"
url: "https://support.cosmesoft.app/en/article/fix-common-business-group-issues"
language: "en"
last_updated: "2026-09-05T01:42:07.917Z"
---

# Fix common business group issues

Use this guide to diagnose and fix problems when connecting businesses or managing shared staff across your network.

> If you're not sure how business groups work, start with [**About Business Group Management**.](https://support.cosmesoft.app/en/article/about-business-group-management)  
> For setup steps, see [**How to manage a business group**.](https://support.cosmesoft.app/en/article/how-to-manage-a-business-group)

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## Problem 1 — Invited business hasn't appeared in the list

**How you recognise it**

-   You sent an invitation, but the **Linked Business** list is empty or the status is stuck on 'Pending'.

**Most likely causes**

-   **Invite Not Accepted** — The recipient hasn't clicked the link in their email yet.

-   **Wrong Email** — The invitation was sent to an incorrect or inactive address.

-   **Link Expired** — Registration links expire after 7 days for security reasons.

**How to fix it**

-   Check your **Invite History** to verify the email address used.

-   Ask the business owner to check their spam or junk folder for an email from Cosmesoft.

-   If the link has expired, delete the pending invite and send a new one.

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## Problem 2 — Cannot assign staff to a specific group location

**How you recognise it**

-   The location or team member is missing from the "Manage Locations" menu in the staff profile.

-   You see an "Access Denied" error when saving the assignment.

**Most likely causes**

-   **Location Permissions** — You only have permission to manage specific locations, not the entire business group.

-   **Organisation Bound** — The staff member is an 'Internal' member of a different organisation that hasn't been shared with your specific business yet.

-   **Filter** - Ensure the filter is open or set to the organisation the team member belongs to.

**How to fix it**

-   Ensure your user role has **Admin** access for the specific clinic location you are trying to assign.

-   Contact the **Admin** of the organisation you expect the team member to belong to and confirm.

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## Problem 3 — Supervisor cannot see consultation notes

**How you recognise it**

-   The Supervisor sees a "No Permission" message when clicking into a clinical consultation.

-   Their name is missing from the **Supervisor** dropdown menu.

**Most likely causes**

-   **Role Not Set** — The member was invited but their role was set to 'Staff' instead of 'Supervisor'.

-   **Appointment Not Linked** — The supervisor is not assigned to that specific appointment or location.

**How to fix it**

-   Navigate to **My Team** and find the member. Ensure their **Effective Role** is set to **Supervisor**.

-   Check the **Calendar** and ensure the Supervisor is assigned to the clinician or the specific appointment tile.

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## Problem 4 — Group booking link shows only one location

**How you recognise it**

-   Your group URL only allows clients to book at your main clinic, even though other sites are active.

**How to fix it**

-   Navigate to **Settings → Locations → Booking Settings** for each site.

-   Ensure the URL used is for ALL locations rather than just the specific location.

-   Check that at least one staff member with an active **Roster** is assigned to each of the missing sites.

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## Still not working?

If the issue persists, gather the following before contacting support:

-   The names of the Organisations involved.

-   The email address used for the invitation.

-   A screenshot of the Linked Business tab.

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