---
title: "Business Locations"
url: "https://support.cosmesoft.app/en/article/business-locations"
language: "en"
last_updated: "2025-11-27T03:56:45.949Z"
---

# Business Locations

Add and manage a single or multiple trading locations for your business

Easily register and manage your business locations using the **Locations** feature in Cosmesoft. This tool allows you to configure key settings, ensure operational consistency, and tailor preferences for each individual site.

With the **Locations** feature, you can:

-   Add and manage multiple trading locations
-   Set physical address, phone number and business hours
-   Enable online booking and configure booking rules
-   Setup deposit requirements for the location
-   Adjust SMS and Email Booking reminders
-   Set up Public Holidays to block out non-working days automatically

Each "Location" represents a physical or operational site where your business operates. Whether you're managing one clinic or several, this feature ensures each location runs smoothly with settings tailored to its unique needs.

[Embedded content](https://drive.google.com/file/d/18FWQPn6yvM4lXh3wyg4L8E8MHpNP6Jn6/preview)

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**Permissions Required**  
To set up and manage locations, the following permissions are necessary:

-   **Account/Staff/Access**: Requires "Location Edit" permissions (default setting for Managers and Admin only).

### **Adding a New Location**

To register a new business location in Cosmesoft:

-   Navigate to **Admin > Locations**
-   Click **Add Location**
-   The **Locations** setup is divided into three tabs:  
    **Location Details**, **Online Booking**, and **Opening Hours**

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#### **1\. Location Details Tab**

-   Complete the following fields:  
    \- Location Name  
    \- Phone Number  
    \- Email Address  
    \- Physical Address
-   These details appear on your **online booking site**, **receipts**, and other client-facing materials. Ensure they are entered accurately!
-   Click **Save Changes** before moving to the next tab.

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#### **2\. Online Booking Tab**

**Online Booking:**

-   Tick **Clients Can Book This Location Online** to enable online bookings
-   A **unique online booking link** will be displayed which you can copy and use for marketing or social media
-   Select **Restrict Online Bookings** *(optional)* to prevent last-minute bookings by choosing to:  
    \- Restrict bookings until the **next business day**, or  
    \- Set a **custom number of days** in advance.
-   Leave unticked to allow same-day bookings

**Deposits**:

-   Deposits can only be enabled once a **Payment Account** is set up in **Account > Payment Accounts**
-   Once set up, tick **Booking Deposit Required** to apply deposits at this location. 
-   Enter the amount for the **default deposit** for the clinic. This amount will apply unless:  
    \- A **service** has a custom deposit or set not to require deposits, or  
    \- A **practitioner** has a custom deposit or set not to require deposits.

**Booking Reminders**:

-   Enable both or either:  
    \- **Confirmation of Appointment**, and  
    **\- Reminder of Appointment**
-   Choose how many days before the appointment each message is sent
-   Select the delivery method: **SMS**, **Email**, or **both**
-   Click **Save Changes** before moving to the next tab.

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#### **3\. Opening Hours Tab**

-   Select your **Country** and **Timezone**
-   Set your **standard Opening Hours** for the location.   
    🕒 These hours define when you can **roster operators**. If you're unable to roster staff, double-check these hours first.
-   Tick **Public Holidays** to automatically block bookings and roster availability on public holidays for this location
-   You can **customise which holidays** are observed and deselect any you'd like the clinic to remain open for
-   Click **Save Changes** to complete the location setup

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![](https://cdn-assets.productfruits.com/c696f79b-0aa8-462c-9dde-bec74d78a9f5)

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### Editing Location Details

To update the details of an existing location, follow these steps:

1.  Go to **Admin** > **Locations**.
2.  Click **Edit Location** next to the desired business location. You can now edit all the information that was entered in the setup.
3.  Make any necessary changes and click **Save Changes**.  
     ![](https://cdn-assets.productfruits.com/c1329a37-f2c1-42a2-a8ff-383fc443d897)

Once your location is set up, you can proceed to create operators and assign them to specific locations.

Related Topics:

-   [Online Bookings](https://help.cosmesoft.app/en/article/clientportal)
-   [Booking Deposits](https://help.cosmesoft.app/en/article/deposits)
-   [Rosters](https://help.cosmesoft.app/en/article/setup-rosters)

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