---
title: "App Connect"
url: "https://support.cosmesoft.app/en/article/app-connect"
language: "en"
last_updated: "2025-12-02T03:04:09.066Z"
---

# App Connect

Third Party App Connection

*Available to Administrators and Managers with the appropriate permissions.*

Cosmesoft supports connection with approved third-party applications to streamline your clinic’s workflow. By connecting external software, you can sync data seamlessly, improve internal workflows and enhance client engagement — all within your Cosmesoft account

Currently Supported Connections

#### **\- Mediapp**

Connecting Mediapp allows you to:

-   Review and import appointments directly into Cosmesoft’s calendar
-   Automatically match existing client records based on basic personal details
-   Populate the **Archive** tab in the client file with past **Visits** and **Product Lists** from Mediapp

#### **Birdeye** *(Coming Soon!)*

When connected, Birdeye will automatically send Google review requests 4 hours after a sale is completed — boosting your clinic’s online presence.  
Note! A Birdeye subscription is required to use this feature. Review request settings must be configured directly in Birdeye.

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### How to Connect a Third-Party App

#### 1\. From the **left-hand menu**, select **Account** to open the dropdown

2\. Click on **App Connect**

You’ll see any existing connections, showing:

-   **Application type**
-   **Account**
-   **Notes**
-   **Date Registered**
-   **Status**
-   **Connection status (traffic light system)**
-   **Actions**: Test, Edit, Delete

#### 3\. Add a New Application

Click **Add Application**, then follow the relevant steps below.

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### Setting Up **Mediapp** Connection

1.  Select **Mediapp** from the list
2.  On the right-hand menu:  
    \- Set the **Status** to **Active**  
    \- Enter the user’s: **Username, Password, Company ID, Notes** (e.g., which Mediapp clinic this connects to)  
    Optional: Enable **Autosync** to receive reminders about new appointments whenever the calendar loads
3.  Click **Save**
4.  The **Traffic Light** indicator will be **Red.** Click **Test** to initiate the connection. If successful, the indicator turns **Green.** If incorrect details were entered, the connection will fail
5.  Once connected and if permissions are correctly set, a pop-up will alert you to new Mediapp appointments each time the calendar is accessed.

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### Setting Up **Birdeye** Connection

1.  Select **Birdeye** from the application list
2.  Request and enter the **API Key** and **Business ID** from your Administrator
3.  Click **Save**
4.  The **Traffic Light** indicator will be **Red.** Click **Test** to validate the connection. If successful, it will turn **Green.** If credentials are incorrect, the connection will fail
5.  Once connected, review requests will be sent **4 hours after a completed sale**, following Birdeye’s configured rules and timing windows.

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### Managing Connections

Once a third-party app is connected, Cosmesoft will begin syncing data based on your configuration.  
You can return to **App Connect** at any time to test, edit, or remove integrations.

* * *

**Need Help?**  
If you need assistance with setup or adjusting permissions, contact your **Account Administrator** or reach out to our **Support Team**.