---
title: "About Promotions"
url: "https://support.cosmesoft.app/en/article/about-promotions"
language: "en"
last_updated: "2026-09-13T03:04:30.609Z"
---

# About Promotions

## About Promotions (Gift Experiences, Treatment Series, Discounts, and Loyalty)

Promotions in Cosmesoft allow you to incentivise clients, drive repeat business, and bundle services through **Gift Experiences (GE)**, **Treatment Series (TS)**, **Discount Coupons**, and **Loyalty Points**. These tools help build long-term client relationships, track promotional revenue, and streamline upfront payments.

*Promotions may also be referred to as* ***Marketing****,* ***Rewards****, or* ***Vouchers*** *across different parts of the system.*

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## What Promotions covers

The Promotions module provides four core components:

-   **Gift Experiences (GE) / Gift Vouchers** — Digital-only gift cards created as templates in Settings or purchased at POS. They carry a monetary value and can be applied during POS checkout or online booking. *Physical gift cards are not currently supported.*
-   **Treatment Series (TS) / Packages** — Bundled sets of services or products sold at a package price. Clients purchase the series upfront and redeem included sessions over multiple visits.
-   **Discount Coupons** — Fixed-dollar or percentage-off promotion codes managed in Settings and applied at checkout.
-   **Loyalty Points** — A rewards program granting points based on spend, redeemable as a payment method at POS checkout.

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## Centralised tracking and management

Cosmesoft provides two levels of tracking for promotional sales:

1.  **Settings → Promotions**
2.  -   **Gift Experiences**: Create and manage GE templates for sale.
    -   **Treatment Series**: Create and configure TS package definitions.
    -   **Purchased Gift Experiences**: View and manage all issued vouchers across all clients, including status, balance, expiry, logs, resend/delivery actions, and suspend/unsuspend controls.
    -   **Purchased Treatment Series**: View and track all sold treatment packages across all clients.
    -   **Issued Discount Coupons**: Track staff-issued discounts applied at checkout.
3.  **Client Profile → Promotions Tab**
4.  -   View assigned **Gift Experiences** and active **Treatment Series** for a specific client.
    -   Access transaction and usage logs, resend digital links by SMS/email, and use re-gifting controls where eligible.

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## Access and permissions

-   **Viewing Promotions and reports** — Owner, Admin, Manager, Receptionist.
-   **Creating GE Templates, TS Packages, and Loyalty Settings** — Owner, Admin.
-   **Selling and redeeming at POS** — Receptionist, Operator, Clinician.
-   **Suspending or unsuspending vouchers** — Admin, Owner.

  

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## Related articles

-   [How to manage gift vouchers](https://support.cosmesoft.app/en/article/how-to-manage-gift-vouchers)

-   [How to manage treatment packages](https://support.cosmesoft.app/en/article/how-to-manage-treatment-packages)

-   [How to manage loyalty points](https://support.cosmesoft.app/en/article/how-to-manage-loyalty-points)

-   [Fix common promotion issues](https://support.cosmesoft.app/en/article/fix-common-promotions-issues)
-   [How to process a sale](https://support.cosmesoft.app/en/article/how-to-process-a-sale)
-   [About the Point of Sale (POS)](https://support.cosmesoft.app/en/article/about-the-point-of-sale-pos)

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